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What Does A Customer Really Want? – Albert & Michael – Saba Island Properties

What Does A Customer Really Want?

We’re always building our brand at SABA Island Properties. We read countless Blogs, sales reports, customer service info, social media trends. The materials are rich, endless and educational and we use every bit of it to try and provide a stellar real estate experience for our clients which means:

  • Understanding who our customer is
  • Understanding what our customer wants and desires
  • Understanding what our customer cares about in a rental, land or a home


And… understanding should be saturated with emotions, feelings, empathy, spirit and real care. Without that you’re lost. People know immediately if you sincerely care about them especially when they come to you to sell a home or buy a piece of property. Customers are people to us first. Not prospects.

We also talk to and observe other business owners on Saba; intent on learning how they found their niche and what they do to maintain and attract people who are loyal to them, their products and services be it a hotel, shop, grocery or restaurant.

Here’s an impressive example

Recently doing our weekly shopping, the lovely woman who runs the cash register at ‘My Store’ said to Michael — “I know you buy your wine here, how are we doing? Do we carry the brands you like? We’re improving our grocery and we’d like to hear from you because you’re a good client; you shop here all the time and we want to do more so you’re happy.”

YES! Love that kind of caring and fresh desire to understand.

We also received an email survey asking how they could further change their services. Another excellent idea.

It’s exciting to see change happening… New businesses opening… Positive growth and opportunities emerging.

Too often we get busy and forget to care about people and that’s a shame because… the only reason you see other people and companies getting ahead is because they passionately care about their customers happiness and they work at coming through for everyone of them.

Surprising words from Gandhi

One of our favorite quotes about ‘customers’ is by Gandhi. His words always boost us to do more for people at SABA Island Properties:

“A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption of our work. He is the purpose of it.
He is not an outsider of our business. He is part of it.
We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to do so.”

6 questions to help us all provide A-1 customer service

  1. How far are you willing to go to make people happy?
  2. What does it mean to show up for your clients?
  3. What value do you create for people?
  4. What message do you give — welcome or don’t bother me?
  5. Why do customers stick with you or end up walking away?
  6. On a scale of 0 –> 10 (10 being ‘superb’) what is your customer level of satisfaction?


We put an abundance of heart and understanding into our work and that’s a big part of our growing success.
We’re changing the ordinary real estate experience into the exceptional for people.
Albert & Michael ~ SABA Island Properties
*Expats in real estate who have answers to your questions*
Saba (+599) 416 . 2777 / USA +1. 631 . 604 . 4435 / Skype:
Emails:  or

♦   ♦

We owe a bounty of thanks to our clients and friends for all their support!

Michael Feeley

Michael Feeley, Life Coach:

Why Saba?

After living and working in New York City for 40+ years I leaped right out of the rat race of corporate America; leaving behind the relentless stress and competition that was wasting me; to rediscover what really matters to me in life.

We went looking for a new home all over the world - the Azores, the Maldives, France, Italy, Spain, Morocco, Malta, the Caribbean and by pure luck, found Saba.

Saba gives me peace, joy, freedom and a community where I feel I belong. People are respected here; living free and open, in the heart of deep nature and incredible beauty. It's a remarkable change.

The work we do enables us to care about other people. Helping them find a new home with practical empathy for their needs and dreams. It's an emotional investment. To listen. To understand. It's work that matters to us. Work we're proud of.

Maybe you have similar yearnings for change. Wanting a better way to live.
A place where you feel at home, with yourself and with the world.

You might just be looking for a new spot to vacation. Unique. Unknown. Crowd-less. Safe. Friendly.... Hello Saba.

Or... you're already hooked on Saba and keep coming back year after year because you love it! Booking your favorite hotel and room or renting a Saba cottage or villa.

Or... Saba's lifestyle makes you dream of a bigger change. A more personal connection to this exclusive, wonder of an island. Something lasting. Just yours and investing in a home is fixed in your mind and heart.

Feel free to email me and let's find out exactly what you want and see - Is the Caribbean island of Saba right for you? Let's make those thoughts and wishes a reality and then... they won't be thoughts and wishes anymore.

I look forward to saying to you one day --'Welcome home!
Be it for a week or... a lifetime.

*And yes, it's true. I was a professional actor, singer, model (actually working) in New York City and noted theatres throughout the United States: The Actors Playhouse, The Kennedy Center, Syracuse Stage, Elitch Gardens, Ogunquit Playhouse -- working with John Raitt, Howard Keel, Allan Jones, Howard Da Silva, Tovah Feldshuh, Bobby Van, Ford Models.
(I even sang for President Jimmy Carter).

I transitioned from acting (because I wanted to) into the travel industry and later, working as a headhunter for over 20 years in NYC with: The Marriott Corporation, Jones Dairy Farm, Cotton Incorporated, The New York Post, Spike Lee DDB, MetLife, Sullivan & Cromwell, Peter Marino Architect, Reliance National Insurance, Black Rock Financial, Parachute Publishing, Burberry, Asprey Jewelry, The Hunger Project, Macklowe Real Estate.

I'm an Akimbo Workshop Coach for Seth Godin and a certified Life + Career + Change Coach; working with all kinds of people around the globe: creatives - human resources professionals - executives - artists - musicians - gardeners - college deans and teachers - doctors - hotel owners - computer wizards - other coaches... helping them create the change they want in their work and lives; to do better, to be happier and even discover what they really want to do with their lives.

Please take a look at my Coaching website and see how I can be useful to you:

My favorite quote is by poet Mary Oliver because it truly says what I want to know about you in such an unforgettable way:

"Tell me, what is it you plan to do with your one wild and precious life?"

I'm also proud to have my writings about real estate and coaching published at: Thrive Global - The Huffington Post - Maria Shriver - Michael Port - The Fordyce Letter - LinkedIn - Medium and others.

You can email me:

[We thank 'Chizzilala - Video Productions' -- for the photo of us in our car at the top of the - Meet Our Agents - page. Yes! It's from the 'Saba Dutch Caribbean HAPPY video'.] Click Here to View