We’re always building our brand at Saba Island Properties.

We consistently read information on the Caribbean real estate market, blogs, sales reports, customer service info, and social media trends. The materials are rich, endless, and educational. We use every bit of it to try and provide a stellar real estate experience for people (our customers), which means:

– Understanding who our customer is

– Understanding what our customer wants and desires

– Understanding what our customer cares about in a rental property, land, or a home

Understanding should include empathy, feelings, spirit, and genuine care. Without that, you’re lost.
You’re just another generic company.

People know immediately if you sincerely care about them, especially when they come to you to sell a home or buy a piece of property. Customers are people to us first. Not prospects.

We also talk with and observe other business owners on Saba, intent on learning how they found their niche and what they do to maintain and attract people who are loyal to them, their products, and their services, be it a hotel, shop, grocery store, restaurant, property manager, or rental cars and repairs.

Here’s a good example of people care and service:

Recently, while shopping, the owner of my favorite grocery store, Unique Supermarket, said to me:
“I know you buy your wine here; how are we doing? Do we carry the brands you like? We’re always improving our grocery, and we’d like to hear from you because you’re a good client; you shop here all the time, and we want to do more so you’re happy.”

YES! I love that caring and genuine desire to understand and connect right with a person.

Too often, we get busy and forget to care about people, and that’s a shame because the only reason you see other people and companies getting ahead is because they passionately care about their customer’s happiness. They work at coming through for every one of them. They’re grateful. Gratitude is a crucial business builder.

Surprising words from Gandhi

One of our favorite quotes about ‘customers’ is by Gandhi. His words always boost us to do more for people.

“A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption of our work. He is the purpose of it.
He is not an outsider of our business. He is part of it.
We are not doing him a favor by serving him.
He is doing us a favor by giving us the opportunity to do so.”

6 questions to help us all provide A-1 customer service

1. How far are you willing to go to make people happy?

2. What does it mean to show up for your clients?

3. What value do you create for people?

4. What message do you give — welcome or don’t bother me?

5. Why do customers stick with you or end up walking away?

6. On a scale of 0 –> 10 (10 being ‘superb’) what is your customer level of satisfaction?

We put our hearts, skills, and understanding into our work, and that’s a big part of our success.
We’re changing the ordinary real estate experience into the exceptional for people.

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Albert & Michael – Saba Island Properties

Expats in Real Estate Who Have Answers to Your Questions

Saba (+599) 416 . 2777

Emails:  Albert@sabaislandproperties.com  or  Michael@sabaislandproperties.com

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We owe a bounty of thanks to our clients and friends for all their support!
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Please Read Our Endorsements and Learn Why People Choose Us

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Michael’s writing is published at Arianna Huffington’s – Thrive Global, The Huffington Post,
Medium, Maria Shriver’s Website, LinkedIn, Michael Port, The Fordyce Letter, Mélange Magazine and others.
Along with this international monthly Blog Michael publishes Daily on his coaching website – Commit2Change.